Terms of Service

Last Updated: October 2026

These Terms govern your use of LAVoy Pet Express (the "Platform"), available at lavoypetexpress.com and through our mobile application. By creating an account or booking a service, you agree to these Terms.

1. What LAVoy Pet Express Is

LAVoy Pet Express is a marketplace that connects pet owners with independent service providers — drivers, groomers, trainers, boarders and adventure guides — for pet taxi, grooming, training, boarding, adventure and carpooling services.

We are not the provider of these services. Providers are independent operators responsible for the services they perform. We verify providers before they join the Platform, but we do not employ them or supervise their work directly.

2. Accounts

You must be at least 18 years old to create an account.
You are responsible for keeping your password secure and for activity on your account.
Information you give us — your details, your pet's details — must be accurate. Pet information in particular affects how your animal is handled.
Some services may be booked as a guest without an account.

3. Your Pet's Safety

You must disclose anything a provider needs to know to handle your pet safely, including aggression, illness, medication, and any condition that may be worsened by travel or handling.

Pets must be vaccinated in accordance with Philippine law. A provider may decline a booking on arrival if an animal appears unwell, is aggressive and was not declared, or if conditions are unsafe. Withholding relevant information may make you responsible for resulting harm or costs.

4. Bookings and Pricing

Prices are shown before you confirm a booking and are calculated from distance, pet size, service type and any add-ons chosen.
A booking is confirmed when a provider accepts it. Until then, it may be cancelled freely.
A provider may decline a booking. Where that happens, you may choose another provider or have us find one.
Where a significant pricing error occurs, we may cancel the booking and refund you in full.

5. Payment

Payment is made either in cash directly to the provider, or online through our payment processor, PayMongo. Available methods are shown at checkout and may change.

Where you pay online, we collect the payment and credit the provider after the service is completed. Where you pay cash, the money passes directly between you and the provider.

6. Cancellations

Before a provider accepts: cancel at any time, free.
After a provider accepts: tell us why, and our team reviews the request. No cancellation charge is applied.
Where a service was paid online and is cancelled before it begins, you will be refunded.

7. Providers

If you offer services on the Platform, you additionally agree that:

You are an independent operator, not an employee of LAVoy Pet Express.
You will keep your verification documents, licences and vehicle registration current, and hold any permits your service requires.
You are responsible for the care of animals in your custody and for the safety of your vehicle or premises.
You will only accept work you can genuinely perform, and will decline promptly where you cannot.
Platform commission, where applicable, is deducted from your wallet when you accept a booking.

8. Pet Rehoming

Pets listed for rehoming must be registered on the Platform, at least eight weeks old, and genuinely owned by the person listing them. Payment is arranged directly between the parties when they meet. Ownership transfers only when both sides confirm it.

We are not party to these arrangements and do not guarantee any animal's health, temperament or pedigree.

9. Acceptable Use

You must not use the Platform to:

Mistreat, neglect or endanger any animal.
Harass, threaten or abuse another user or provider.
Arrange payment outside the Platform to avoid commission, where commission applies.
Provide false information about yourself, your pet, or a pet you are rehoming.
Breach Philippine animal welfare law, including the Animal Welfare Act (RA 8485, as amended).

We may suspend or close an account that breaches these Terms.

10. Our Responsibility

We provide the Platform that connects you with providers. We take reasonable steps to verify providers, but we do not perform the services ourselves and cannot guarantee their outcome.

To the extent permitted by Philippine law, our liability for any claim relating to a booking is limited to the amount paid for that booking. Nothing in these Terms limits liability that cannot lawfully be limited.

Disputes between a customer and a provider should be raised with our support team, who will help resolve them.

11. Changes to These Terms

We may update these Terms as the Platform changes. The "Last Updated" date above shows when they last changed, and continuing to use the Platform means you accept the current version.

12. Governing Law

These Terms are governed by the laws of the Republic of the Philippines.

13. Contact Us

Email: support@lavoypetexpress.com